No. 22, Ln. 53, Sec. 1
Zhongshan N. Road, Taipei
Tel: +886 (2) 2581-2222
We stayed at one of the
K Hotels a few years back and were not impressed. Earlier this year, they offered discounts for
a new branch, K Hotels Tianjin, so we decided to give it one more try. We booked a room on its website and received
a confirmation email. Then we asked a
question through email but did not get any response. We left a message on their website and still
got no reply. Unfortunately, there was a
change of schedule and we had to cancel one night’s booking. I ended up calling them, and a clerk said on
the phone that I had to cancel all nights because that’s how the system was set
up. In other words, if we still wanted
to stay at their hotel, we had to rebook the other nights. But the rate had gone up like NT$600 higher
per night. I asked to speak to his
supervisor, and after a couple of phone calls and conversations the problem was
finally resolved.
