K Hotels Taipei I

No. 1 Lane 11, Zhong Shan N. Road Sec. 2, Taipei, Taiwan 
Tel: +886 (2) 2542-2222                  
www.khotel.com.tw                                                         Time of stay：Jan.  2013

K Hotels Taipei I is located in a quiet alley behind the Okura Prestige Taipei. It is close to Zhongshan MRT Station, department stores and well-known restaurants. The online booking requires not only a deposit, but the full payment, which is different from the common practice of the similar hotels. Before arriving, I received an email saying that the room would be reserved only till 6pm. I immediately sent a reply, reminding them that I already paid in full so the room should be mine no matter what. They then sent another email explaining that the misunderstanding was caused by their misuse of a standardized form, and since I had fully paid, they would keep my room for me. 

The front desk staff was competent but passionless. They did not have any smile to make us feel welcomed. There's only one word to describe the room and bathroom-- small! Our room was on the side of the building, and one of the walls was slanted, which made the room even smaller! It was an old room with a bad layout. Though everything was clean, the room was not maintained well. A few hooks on the curtains were gone, so a huge gap remained when the curtains were pulled. The poor management was especially unacceptable considering the size of the K Hotels Group.

Behind the front desk, there was a business center with basic facilities of an office. A free breakfast buffet was provided for guests. The food was ok, but there was no surprise. Most of the guests were individual travelers from Southeast Asia or mainland China and they generally were self-disciplined.  Before the stay, I searched on the internet and visited K Hotels Taipei II myself, so I was looking forward to it. But overall it's a rather disappointing experience.